Monitoring - Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address
Mar 30, 2026 - 11:44 CDT
Identified - We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
Mar 30, 2026 - 10:48 CDT
Investigating - We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
Mar 30, 2026 - 10:06 CDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 22:05 CDT
Verifying -
Verification is currently underway for the maintenance items.
Mar 27, 21:43 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 CDT
Scheduled -
We will be undergoing scheduled maintenance at this time. There will be several brief interruptions to the ExamSoft Legacy Portal and logins to Examplify for exams published from the Legacy Portal. If exam takers are already logged in to Examplify and have downloaded Legacy Portal exams prior to the maintenance window, then there will likely be no impact or interruption to the exam taking experience. Enterprise Portal customers will not be affected.
Mar 13, 15:13 CDT
Resolved -
This incident has been resolved.
Mar 25, 14:59 CDT
Monitoring -
We have restored normal service for Examplify exams with monitoring enabled. Any new Examplify exams with monitoring enabled are now processing as expected. We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed.
Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.
Mar 19, 17:58 CDT
Investigating -
We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible.
Any videos submitted have been stored and will be reprocessed once we have resolved this issue.
Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.
Mar 19, 11:18 CDT