Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address
Posted Mar 30, 2026 - 11:44 CDT
Identified
We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
Posted Mar 30, 2026 - 10:48 CDT
Investigating
We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.
Posted Mar 30, 2026 - 10:06 CDT
This incident affects: Legacy Portal (examsoft.com/institutionid) and Support.